Products and services provided by the Asahi Kasei Group include materials, products, installations, various services, and after-sale support. We believe that providing products and services that satisfy our customers is our ultimate mission.
In 2016, we established a new Asahi Kasei Group Quality Policy and Group Quality Assurance Bylaws.
Upon our transition to an operating holding company configuration in April 2016, Corporate ESH & QA was reorganized, including the establishment of a new Quality Assurance Group. Further enhancing the configuration for quality assurance, in July 2018 we separated Corporate Quality Ensurance into an independent division comprised of a Quality Ensurance Group and Chemicals Management Group to reinforce the head-office function as the central hub for quality assurance and to coordinate the reinforcement of quality assurance activities throughout the Asahi Kasei Group, ensuring the provision of safe and reliable products to our customers.
Corporate Quality Ensurance collates a Monthly Quality Assurance Report, based on which the Executive for RC holds monthly quality assurance meetings to discuss information related to quality assurance.
Effort to maintain zero serious product safety incidents
As part of the effort to prevent serious product safety incidents, our quality assurance bylaws stipulate quality assurance activities for RC administrators to perform. The bylaws define the central role of quality assurance managers in activities to enhance quality assurance, and conferences are held three times a year to transmit and share information among the entire Asahi Kasei Group. This is applied in concert with our product safety guidelines to secure product safety and prevent the occurrence of serious product safety incidents.
All business units of the Asahi Kasei Group apply these uniform bylaws and guidelines to assure the quality of products and services.
In fiscal 2017, we once again met our target of no serious product safety incidents.
In-house seminars on quality assurance
With our April 2016 reorganization, we enhanced in-house training to adapt to the transition to the 2015 version of ISO9001. The newly revised ISO9001 emphasizes integration of the quality management system (QMS) with business processes, and involvement by senior management. Seminars were held corresponding to each level of management.
To heighten awareness for quality assurance among younger and mid-level employees, we launched a new Quality Assurance Forum in fiscal 2017, with 30 employees selected from throughout the Asahi Kasei Group gathering at the head office for joint training. Held for half a day once per month from October to March, the forum is comprised of group discussion on given subjects together with lectures on the same subjects by outside experts (mainly eminent university professors in the field of quality control). At the final session, participants in each business sector discuss issues in their own organizations based on what they learned, and prepare proposals to present to management. We plan to continue this forum from fiscal 2018 onward as a core element of quality assurance training.
Outline of efforts for product safety
The Asahi Kasei Group routinely performs employee education on product liability (PL), chemical product safety, and equipment safety, along with risk assessment.